Effective Date: 3/11/2025

Welcome to Starlight Urns. By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully.

1. General
All products sold on Starlight Urns are intended for commemorative and personal use. By placing an order, you confirm that you are at least 18 years old and legally able to enter into a contract.

2. Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. Product colors may vary slightly due to screen differences or handcrafted variations.

3. Orders & Payment
Orders can be placed through our website using the payment methods provided. All payments must be authorized and cleared before products are shipped. We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Handling
We process orders within 15 business days. Shipping times may vary depending on location. Customers are responsible for providing accurate shipping information. Starlight Urns is not liable for lost or delayed packages due to incorrect addresses or carrier issues.

5. Returns & Exchanges
Due to the personal and commemorative nature of our products, all sales are final. We do not accept returns or exchanges unless the item is damaged during shipping. If your item arrives damaged, please contact us within 7 days of receipt with photos for review.

6. Custom Orders
Custom and ash-infused jewelry is made to order. By purchasing a custom item, you agree that minor variations may occur due to the handcrafted process. Please provide accurate details for personalization.

7. Privacy & Security
We respect your privacy. Personal information collected during your purchase is used solely to process orders and provide customer service. Payment details are handled securely through trusted payment processors.

8. Intellectual Property
All content on Starlight Urns, including images, text, and design, is the property of Starlight Urns and protected by copyright. Unauthorized use of our content is prohibited.

9. Limitation of Liability
Starlight Urns is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product.

10. Changes to Terms
We may update these terms and conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated terms.

11. Contact Us
For questions regarding these terms, orders, or products, please contact us at:
Email: support@starlighturns.com