Starlight Urns Shipping Policy
Last updated: 05/02/2026
Thank you for shopping with Starlight Urns. Below is important information regarding order processing, shipping, and special instructions for customized products.
1. Order Processing
- Standard items are typically processed within 3-7 business days after payment is confirmed.
- Ash-infused or personalized items require additional preparation and have a processing time of up to 14 business days before shipping.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order ships, including tracking information when available.
3. Shipping Methods & Estimated Delivery Times
- Domestic (United States, lower 48 states):
- Standard Shipping: 3‑7 business days once shipped.
- Expedited Shipping: Unavailable.
- U.S. Territories, Alaska, Hawaii, APO/FPO: Transit time may be longer.
- International Shipping:
- Estimated delivery: 14‑21 business days, depending on customs and destination.
- Duties, taxes, and customs fees are the responsibility of the customer.
4. Shipping Costs & Free Shipping
- Shipping is a flat rate of $4.80 per order, regardless of order size, weight, or destination.
- Expedited shipping costs are additional.
5. Tracking Your Order
- Tracking information will be provided via email once your order ships.
- Allow up to 24 hours for tracking to update.
- If tracking is not received or the shipment is delayed, please contact us at support@starlighturns.com.
6. Damaged, Lost, or Delayed Orders
- If your package arrives damaged, retain all packaging and photos, then contact us immediately.
- For lost or significantly delayed shipments, contact us so we can assist with carrier claims.
7. Shipping Restrictions & Exclusions
- International customers are responsible for customs, duties, taxes, and import fees.
- Some items may be subject to special shipping restrictions (hazardous materials, oversized items).
- P.O. Boxes/APO/FPO addresses may have restrictions; check product pages for details.
8. Address Changes & Cancellations
- Contact us immediately if you need to change your shipping address. Once an order ships, we cannot guarantee a change.
- Cancellation after shipment may result in return shipping and handling fees.
9. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated “Last updated” date. Continued purchases indicate acceptance of this policy.
Contact Us
- Email: support@starlighturns.com
- Mailing Address: 14335 Hesperia Rd, Ste 114#223, Victorville, CA
- Phone: +1 760-383-7228
Thank you for choosing Starlight Urns. We appreciate your trust and aim to deliver your items safely and reliably.
