Because each cremation jewelry piece is custom-made and often contains ashes, these items are non-returnable and non-refundable once production has started. This ensures every piece is crafted uniquely and respectfully for your loved one.

Yes. For non-customized or non–ash-infused products, you may request a return or exchange within 14 days of delivery, as long as the item is unused and in its original packaging. Please contact our customer service before sending anything back.

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of receiving it. We’ll gladly repair, replace, or remake the item at no additional cost. Please include photos so we can resolve the issue quickly.

Simply email or call our customer care team with your order number and a short explanation of the issue. We’ll provide clear instructions for returning your item or arranging a repair.

For non-ash pieces, we may offer resizing, exchange, or store credit options. For ash-infused jewelry, we handle adjustments on a case-by-case basis to ensure the ashes remain safe and intact. Please contact us to discuss available solutions.

Orders can be canceled within 24 hours of purchase if production has not yet begun. Once the creation process or ash collection begins, cancellations are no longer possible.

If a refund or cancellation is approved before production begins, all ashes received will be promptly and respectfully returned using tracked shipping. Once ashes have been infused into jewelry, refunds are no longer available.

If the return is due to our mistake (e.g., damaged or incorrect item), we cover the return shipping. For standard returns of non-customized items, the customer is responsible for shipping costs.